Help & Support

Delivery might take approximately 2-4 working days for metro cities & about 5-7 working days for cities other than the metros. Please note, the actual delivery time may vary due to unexpected circumstances.

Free shipping is available on all orders above ₹ 500.
For all orders below ₹ 500, we levy a fixed shipping charge of ₹ 50 as charged by our logistics partners.

You can place a return request if you are not satisfied with your purchase or have received an incorrect/defective product. Please ensure all tags are intact and the product is in the original delivered condition. The item must be unworn, unwashed and unaltered.

You may request a return it you are not sausted win yout purchase of have received an incorrect or defective product. Please ensure a tags are intact, and the product is in its original condition, unworn, unwashed, and unaltered.
T-shirts are non-returnable as they are made on custom orders. Returns will only be accepted if the I-shirt is damaged in transit or has a printing defect. Please double-check your size selection before plating your arder.
Additionally, the following items are non-returnable, except in cases of manufacturing defects or incorrect product delivery.

  • Headphones/Earbuds
  • Coffee Mugs
  • Wall Clocks
  • Keyrings
  • Jerseys
Return requests can be placed up to 7 days after the product has been delivered.

To place a return :

  • Log in to your Planet Superheroes account
  • Go to ‘My Orders’
  • Under “My Order” section, click on ‘Return Item’ against the product you want to return
  • Choose a “Reason for return”, “Add comments (optional)” and click on ‘Request Return’
  • Once you have placed a return request, our customer care team will get in touch with you via email to guide you over the next steps.

Once your return request is accepted, the product(s) will be picked up from the original delivery location. Your refund will be processed once the product reaches our warehouse and a quality check is done. You will receive a confirmation email for the same.

Your refund will be processed as Gold Currency in your PSH wallet. You can redeem this currency while making a purchase on our website. Shipping and COD charges (if any) will not be refunded. In addition, INR 50 per order will be charged towards reverse shipping. In the unlikely event that you receive an incorrect or defective product, the entire amount will be refunded.

You can only place a return request for products purchased online from our Planet Superheroes website.
In case of in-store purchases, please contact the concerned store for a return

We currently do not offer exchanges. In case you are not satisfied with the product you receive, you may return the item and place a fresh order.

To cancel an order :
  • Log in to your Planet Superheroes account
  • Go to ‘My Orders’
  • Under “My Order” section, click on ‘Cancel Order’ against the product you want to return
  • Select “yes” to confirm that you are canceling the order.
  • You will not be able to cancel your order once it has been shipped. In case you still don’t want the product, you can place a return request once it is delivered.

We do not offer partial cancellation of orders. In such cases, please cancel the entire order and place a fresh order for the products you want.

In case the cancelled order is prepaid, your refund will be processed as Gold Currency in your PSH Wallet. You can redeem this currency while making a purchase on our website.

We support the following payment options at Planet Superheroes –

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • UPI Payments
  • PSH Wallet – Gold Coins

The Cash on Delivery option allows you to pay the order amount at the time of delivery. The COD payment option is available for delivering to selected pin-codes with maximum bag value of ₹ 999.
For all COD orders, a fixed charge of ₹ 50 is applicable in addition to any shipping charges.
To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment options page.

For all COD orders, a fixed COD charge of ₹ 50 is applicable in addition to any shipping charges. In case the order value falls in the free shipping tier then only COD charges of ₹50 would apply.
COD is charged extra because it includes additional costs of cash handling and insurance by our logistics partners.

1 Gold Coin = 1 INR
PSH Wallet enables you to receive Reference and Promotional credits. You may select PSH Wallet as the mode of payment while placing your order. The corresponding amount will be deducted from your PSH Wallet balance.

You can check the balance of your PSH Wallet by

  • Logging in to your Planet Superheroes account.
  • Go to ‘My Wallet’ section from your ‘Profile’ dropdown

Yes. Wallet Balance is subject to expire in 1 year.

Ensure the email address / social media account used to earn the coins is the same as the email being used during redemption of the coins. (Many customers have their coins in one email id but later login via facebook that is linked to some other email id)

The coins are currency that can only be used for purchases on planetsuperheroes Website and cannot be redeemed for cash.

Yes. You can use PSH coins on the already discounted products and with coupon codes.

Your Silver Coins have been converted into Gold Coins in your new account on Planet Superheroes website. You can check them out by logging in to your account using the same credentials.
The conversion rate used is: 6 Silver Coins = 1 Gold Coin = 1 Rupee
Over and above the existing offers and discounts, you can redeem your Gold Coins on your total bill amount.