Help & Support

Delivery might take approximately 2-4 working days for metro cities & about 5-7 working days for cities other than the metros. Please note, the actual delivery time may vary due to unexpected circumstances.

Free shipping is available on all orders above ₹699.
For all orders below ₹699, we levy a fixed shipping charge of ₹ 70 as charged by our logistics partners.

Not vibing with what you got? No stress. If you’re not satisfied with your purchase or received a wrong or defective item, you can place a return request. Just make sure the product is in its original condition—unworn, unwashed, unaltered, and with all tags intact.

Please note that our T-shirts are made to order, which means they’re crafted just for you. That also means they’re non-returnable unless the item was damaged during transit or has a printing defect. So please double-check your size before locking in. We got size guides to help!

Additionally, the following items are non-returnable, except in cases of manufacturing defects or incorrect product delivery:

•Coffee Mugs
•Wall Frames
•Keyrings
•Jerseys

To place a return :

  • Log in to your Planet Superheroes account
  • Go to ‘Orders’
  • Under the “Orders” section, click on ‘Refund’ against the product you want to return.
  • Describe a “Reason for return” and click on ‘Send Request’
  • Once you have placed a return request, our customer care team will get in touch with you via email to guide you through the next steps.

Once your return request is accepted, the product(s) will be picked up from the original delivery location. Your refund will be processed once the product reaches our warehouse and a quality check is done. You will receive a confirmation email for the same.

Please note that shipping charges are non-refundable. Additionally, a reverse shipping fee of ₹70 per order will be deducted from your refund.

In the unlikely event that you receive a defective or incorrect product, the full amount, including shipping charges, will be refunded.

We currently do not offer exchanges. In case you are not satisfied with the product you receive, you may return the item and place a fresh order.

To cancel an order :
  • Log in to your Planet Superheroes account
  • Go to ‘Orders’
  • Under “Order” section, click on ‘Cancel Order’ against the product you want to return
  • Select “yes” to confirm that you are canceling the order.
  • You will not be able to cancel your order once it has been shipped. In case you still don’t want the product, you can place a return request once it is delivered.

We do not offer partial cancellation of orders. In such cases, please cancel the entire order and place a fresh order for the products you want.

Your refund will be credited directly to the original payment method used at checkout.
This means if you paid via UPI, credit/debit card, or net banking, the amount will be returned to that same account.

Shipping charges are non-refundable. A reverse shipping fee of ₹70 per order will be deducted from the refund amount. However, if you’ve received a defective or incorrect product, the full amount will be refunded without any deductions.

We support the following payment options at Planet Superheroes –

  • Credit Card
  • Debit Card
  • Net banking
  • UPI Payments