Terms & conditions

Applicability

Users who inquire about or purchase any Services from PlanetSuperheroes.com through its Platform(s) agree to be bound by these Terms and Conditions. Both the User and Company (including the Platform) are individually referred to as a “Party” and collectively as the “Parties” to these Terms and Conditions.

Modification of Terms
We reserve the right to modify the terms, conditions, and notices under which the Services are offered through the Platform, including but not limited to the charges for such Services. The User is responsible for regularly reviewing these terms and conditions.

Privacy Notice

These Terms and Conditions, along with the ‘Privacy Notice’, which forms an integral part of the Terms and Conditions, and any other applicable policies and/or notices published on the Platform, constitute a binding agreement between User and Company (including the Platform). The ‘Terms and Conditions’, ‘Privacy Notice, and other applicable policies are electronic records under the Information Technology Act, 2000 (as amended) and relevant rules, including those pertaining to electronic records in applicable Indian laws.

Eligibility

1. By accessing or using the Platform, the User represents and warrants that they are of legal age to enter into a binding contract and are not prohibited from using the Platform or receiving the Services under the laws of India or any other applicable jurisdiction. In the case of a minor (i.e., an individual under the age of 18 years), the User affirms that they are doing so with the express and informed consent of a parent or legal guardian. Where consent is provided on behalf of a minor, the consenting party confirms that such consent is lawful, informed, and unconditional, in accordance with applicable laws.
2. Registration on the Platform is optional. If the User registers, they will receive a user ID and password and are responsible for maintaining their confidentiality. The User is solely accountable for all activities conducted using their credentials and agrees not to use another party’s ID or password without authorization. The User is responsible for securing their password and all transactions made through their account. The password is encrypted and stored securely, and we do not have access to it. By using our services, the User confirms they are the authorized holder of the account used. We shall not, in any manner, be held liable for any loss or issues arising from misuse of account details.
3. The User agrees to: (a) provide true, accurate, and complete information during registration; and (b) promptly update the Registration Data to keep it accurate and current. If any information provided is false, inaccurate, outdated, or incomplete, or if we suspect such, we reserve the right to suspend or terminate the User’s registration and refuse access to the Platform or any Services.
   Site Usage
   • License and Access

   Company grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Platform, subject to compliance with these T&Cs. This license does not permit:

   • Downloading, copying, or use of account information for the benefit of another vendor or third party;
   • Unauthorized caching, hypertext linking, or framing of any content on the Platform;
   • Uploading, posting, or transmitting content that you do not have the legal right to share (e.g., infringing intellectual property);
   • Introducing viruses, malware, or any code intended to interrupt, damage, or limit the functionality of the Platform;
   • Taking any action that places an unreasonable or disproportionately large load on our infrastructure, as determined at our sole discretion;
   • Using data mining tools, robots, or similar methods for data gathering or extraction;
   • Circumventing or bypassing security features or access restrictions on the Platform.

   Any unauthorized use shall result in immediate termination of the license granted herein.

    

   • Eligibility and User Account Obligations
   • The PlanetSuperheroes.com services are not available to users who have been suspended or removed by the Company. You may not have more than one active account, nor may you sell, trade, or otherwise transfer your account to any other person or entity. By using the Platform, you confirm that you are of legal age to form a binding contract under applicable Indian law. You further agree to provide true, accurate, current, and complete information as prompted by the registration process, and to update such information as necessary.
   • The Company reserves the right to suspend or terminate your account, at its sole discretion, if any information provided is found to be false, inaccurate, outdated, or incomplete. You are responsible for maintaining the confidentiality of your account credentials and accept full responsibility for all activities under your account. You agree to immediately notify the Company of any unauthorized use or security breach.
   • User Conduct and Content Restrictions

   The Platform may provide users the ability to send messages and post content. The Company is not obligated to monitor such content and assumes no liability for it. However, the Company reserves the right to review, remove, or refuse any such postings at its sole discretion.

   You agree not to use the Platform to post or transmit any content that:

   • Is unlawful, harmful, threatening, abusive, defamatory, obscene, profane, hateful, or racially/ethnically objectionable;
   • Encourages conduct that could constitute a criminal offense or violates any applicable law;
   • Constitutes unsolicited advertising, spam, or unauthorized promotional content;
   • Impersonates another individual or misrepresents affiliation;
   • Contains personal, sensitive, or confidential information, such as account numbers or addresses;
   • Offers unauthorized downloads of copyrighted or private material;
   • Repeats identical content across folders or groups;
   • Contains chain letters or mass unsolicited messages.

   Prohibited conduct includes, but is not limited to:

   • Sending promotional messages to people who do not know you or have not consented.
   • Using invitations to send unsolicited communication;
   • Messaging distribution lists or group aliases without proper authorization.
   • Third-Party Links and Services

   The Platform may contain links to external websites or resources. Company has no control over such third-party content and shall not be liable for any damages, loss, or reliance arising from such content or services.

   • Use of Secure Areas

   Access to password-protected or secure areas of the Platform is restricted to authorized users only. Unauthorized attempts to access such areas may lead to criminal prosecution.

   • Disclaimer and Limitation of Liability

   All content provided on the Platform is for general information and is subject to change without notice. We make no warranties or guarantees as to the accuracy, completeness, performance, or suitability of the information provided. Your use of any materials or services is at your own risk. We disclaim any liability for inaccuracies or errors to the fullest extent permitted by law.

   • Unauthorised Use and Indemnity

   Unauthorized use of the Platform may result in a claim for damages and/or be a criminal offense. You agree to indemnify and hold us harmless from any claims arising out of your violation of these terms or applicable laws.

   • Governing Law and Jurisdiction

   These Terms of Service and any disputes arising from or in connection with your use of the Platform shall be governed by the laws of India. Jurisdiction shall exclusively lie with the courts of Gurugram, Haryana, or other applicable regulatory authorities.

   Content

   1. All content provided through the Platform, including but not limited to audio, images, software, text, and icons (“Content”), is owned by us and protected under applicable intellectual property laws. Users may only use this Content as specified herein.
   2. Users agree to follow all instructions provided by us regarding the permitted use of the Content.
   3. All third-party trademarks reproduced on the Platform are acknowledged.
   4. The Platform displays various proprietary logos, service marks, and trademarks owned by us. No license, right, or authority to use these marks is granted to the User. Unauthorized use of the Content constitutes a violation of applicable law.
   5. We respect the intellectual property rights of others. If you notice any infringement on the Platform, please send a written notice that includes the following information:       a)Clear identification of the copyrighted work you claim has been infringed;
             b)The location of the infringing material on the Platform, including the link to the material;
             c)Proof that the alleged copyrighted work is owned by you;
             d)Your contact information.
   6. The aforesaid notices can be sent to us by email care@planetsuperheroes.com and posted at our registered address as provided under “Notices”.
   7. We do not claim ownership of any content, materials, or submissions that you upload, post, or otherwise make available through the Platform (“User Content”). However, by submitting or making such User Content available on the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such User Content, in whole or in part, in any media now known or hereafter developed, for any purpose related to the operation and promotion of the Platform and its services. You represent and warrant that you have all necessary rights, licenses, consents, and permissions to grant the foregoing license and that such User Content does not infringe upon the intellectual property or other rights of any third party. You further agree that we shall not be liable for any use or disclosure of User Content, and that you shall indemnify us against any and all claims and/or disputes arising from or related to your breach of this representation.

   Platform

   1. The User agrees not to sell, trade, resell, or exploit any part of the Service for commercial purposes. For clarity, the Platform is intended solely for personal use and not for commercial exploitation. Additionally, the User agrees not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works, transfer, or sell any information, software, products, or services obtained from the Platform. Specifically, unauthorized, unlimited, or wholesale reproduction or copying of content for any purpose, whether commercial or non-commercial, as well as the unwarranted modification of any data or information on the Platform, is strictly prohibited.
   2. As a condition of using the Platform, the User warrants that they will not use the Platform for any unlawful or illegal purpose under any applicable law, either within or outside India, or for any purpose prohibited by these Terms and Conditions or any other policy or notice provided on the Platform. Additionally, the Platform shall not be used in any way that could damage, disable, overburden, or impair its functionality, or interfere with other users’ ability to access and enjoy the Platform. The User agrees not to attempt to obtain materials or information through any means not intentionally made available or provided through the Platform.
   3. Access to certain features of the Platform may be restricted to registered users. Registration may require the User to provide specific information, which may be personal in nature. Some fields may be mandatory, while others are optional. The User represents that all information provided to us is true and accurate.
   4. We reserve the right, at its sole discretion, to terminate access to the Platform and its services, in whole or in part, at any time, without notice, for maintenance or any other reason.
   5. While we strive to ensure that the Platform is free of viruses or malware, any data downloaded or obtained through the Platform is at the User’s own risk. The User is solely responsible for any damage to their computer systems or loss of data from downloading such content.
   6. We may periodically update or make changes to the Platform without prior notice. Users are encouraged to report any content deemed unlawful, offensive, defamatory, or in violation of applicable laws to us. Upon receiving such reports, we reserve the right to investigate and take appropriate action.

   Fees, Payment, and Transactions 

   1. PlanetSuperheroes.com may charge convenience or service fees in addition to the price of the item. These fees may change, and any adjustments will be disclosed before confirming the purchase.
   2. In case of undercharging due to errors, we may charge the User the balance amount. 
   3. Any increase in taxes or levies by the Government will be borne by the User, with or without prior notice, as per applicable law.
   4. If a payment is not confirmed, we will refund the amount and notify the User. Refunds for cancellations are processed per the Provider’s policy, and we aim to refund within 48 hours. Refunds for older transactions will be processed within 96 hours. The User can contact the grievance officer for any delays.
   5. The User is responsible for all charges, fees, and taxes arising from the use of services.
   6. Payments must be made via authorised payment channels and gateways only. PlanetSuperheroes.com shall not be responsible for payments made via non-authorised channels and/or gateways.
   7. The User must not share sensitive information like card details or passwords with anyone. If such details are requested, the User should inform us immediately. We shall not be held liable and/or responsible for any losses and/or damages arising from sharing such details.
   8. Refunds for cancellations will be processed to the original payment method.
   9. PlanetSuperheroes.com accepts various payment methods, including UPI, cards, net banking, and wallets.
   10. We reserve the right to recover all costs and expenses incurred, including but not limited to the cost of goods, collection charges, and reasonable attorneys’ fees, from any individual or entity found to be engaging in fraudulent or unlawful use of the Platform. We further reserve the right to initiate appropriate legal action, including civil and/or criminal proceedings, against such individuals or entities for any fraudulent activity, misuse of the Platform, or any act or omission that constitutes a breach of these Terms and Conditions or applicable laws.
   11. All prices and product availability on the Platform are subject to change without prior notice. While we make every effort to ensure the accuracy of product and pricing information, errors may occur, including typographical or pricing inaccuracies. In the event that an item is listed at an incorrect price or with incorrect product details due to such an error, we reserve the right, at our sole discretion, to either contact you for further instructions or cancel the order and notify you accordingly. If your order is accepted, the corresponding amount will be charged to your credit card or other chosen payment method. Payment may be processed prior to the dispatch of the product. In the event the order is cancelled after payment has been processed, the full amount will be refunded to the original payment method. All prices are inclusive of applicable statutory taxes but exclusive of delivery charges (as more specifically detailed out under Shipping and Delivery Policy), which may vary based on the shipping destination. The final tax applied will be based on the combined applicable state and local tax rates corresponding to the shipping address. We also reserve the right to collect applicable taxes on shipping and handling fees where mandated by law.
   12. You agree, understand, and confirm that the payment information you provide to access or avail of any services on the Platform is true, accurate, and complete. You represent and warrant that you are lawfully authorized to use the payment method provided and that you will not use any payment account or instrument that is not lawfully owned or authorized for use by you. You further undertake to promptly update and maintain accurate and valid payment information. We will not disclose your payment details to any third party, except as necessary for payment processing, fraud verification, or as required under applicable law, regulation, or court order. You acknowledge and agree that we shall not be held liable for any payment-related fraud or unauthorized transactions. The responsibility for the fraudulent use of any payment method rests solely with you, and the burden of proving otherwise shall lie entirely with you.

   Liability

   1. PlanetSuperheroes.com has made every effort to ensure that the information provided on the Platform is accurate. However, it does not warrant or make any representations regarding the quality, accuracy, or completeness of the data or information contained on the Platform. It expressly disclaims all warranties, both express and implied, including but not limited to warranties of fitness for a particular purpose or merchantability with respect to the Platform and its contents. We shall not be held liable for any loss, whether direct or consequential, incurred by any user or third party arising from the use of the information provided on the Platform. 
   2. Unless we explicitly act as a reseller in certain situations, we function solely as a facilitator, connecting the User with relevant service providers such as apparels, accessories, and/or other merchandise providers to enable you to purchase those items (collectively referred to as “Providers”). 
   3. Any issues or concerns that arise while availing services from these providers are the sole responsibility of the Providers. We disclaim any liability for the actions, omissions, errors, representations, warranties, breaches, or negligence of any Provider.
   4. Unless explicitly stated as part of a product or service offering, we:
   • Assume no liability for the quality or standard of services provided by Providers.
   • Do not guarantee the quality or fitness of services as represented by the Providers.
   • Do not guarantee the availability of services listed by any Provider.
   1. By purchasing any item, the User acknowledges that we merely provide a platform for purchasing services, and that the ultimate responsibility lies with the respective Provider. Therefore, the contractual relationship for the service is between the User and the Provider.
   2. The User also understands that the information displayed on the Platform regarding any service is provided by the Provider. We cannot be held liable for any inaccuracies, inadequacies, obsolescence, or violations of laws, rules, regulations, or directions regarding the information provided by the Provider.
   3. The User also understands that it is their responsibility to thoroughly review and confirm all details of each order before finalization. This includes, but is not limited to, product specifications, quantities, pricing, and delivery information. We strongly encourage all Users to perform due diligence and verify the accuracy of their order, as any discrepancies identified after order confirmation may not be subject to change or cancellation. By proceeding with an order, the buyer acknowledges and accepts these terms.

   Responsibility of the User

   1. Service Description & Booking Confirmation: Users are advised to carefully review the service descriptions before making a purchase. By confirming a purchase, the User agrees to be bound by all conditions outlined in the purchase confirmation and the confirmed purchase voucher. 
   2. Bookings on Behalf of Others: If a User is making a purchase on behalf of another person, it is the User’s responsibility to inform that individual about the terms of this Agreement, including all applicable rules and restrictions.
   3. Compliance with Guidelines and Laws: The User agrees to comply with all procedures, guidelines, and regulations, as amended from time to time. Additionally, the User undertakes to abide by all applicable laws, orders, and directions issued by relevant authorities, including Central and State Governments, District Authorities, or any other statutory body, in relation to the use of services or each transaction.
   4. Service Availability and Disclaimers: Services are provided on an “as-is” and “as-available” basis. We reserve the right to modify the features or functionality of the services at its sole discretion, without prior notice. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. No advice or information, whether oral or written, obtained by the User from us or through the services, shall create any warranty not expressly made in the Terms and Conditions.
   5. Authorization for Communication: By using the Platform, the User authorizes our representatives to contact them via phone, email, or message. This consent overrides any preferences set by the User in the National Customer Preference Register (NCPR) or similar preference settings.

   Right to Refuse Service / Access to Account

   1. We, at our sole discretion, reserve the right to not accept any request without assigning any reason thereof;
   2. Without prejudice to other remedies available, we may limit the user’s activity, remove the user’s listing, warn other users, temporarily or permanently suspend or terminate the user’s registration, and/or deny access to the website if: (a) the User is in breach of the Terms and Conditions, (b) we are unable to verify or authenticate any information provided by the User, or (c) we believe that the User’s actions may infringe on any third-party rights or breach any applicable laws and/or regulations or otherwise result in any liability for the User, other users of the Platform and/or the Company;
   3. We will not provide any Service or share confirmed transaction details till such time the complete consideration is received from the User;
   4. Any default or inaccuracy in any information and/or representations may disqualify the User from availing Services;
   5. If we discover or suspect that a service request is unauthorized or contains incorrect information, or if any facts are misrepresented, we reserve the right to take legal action, including cancelling the purchases without prior notice. We will not be liable for any loss or damage resulting from such cancellations;
   6. In case of judicial, quasi-judicial, or government authority intervention, we may cancel purchases without notifying the User. The User agrees not to hold us responsible for any losses due to measures taken to protect its interests or prevent fraud, including the denial or cancellation of purchases based on suspected fraud;
   7. If the User breaches any of the terms mentioned herein this Terms and Conditions and/or any other policy or notice published and/or uploaded on this Platform, we reserve the right to recover any amounts due to be paid by the User, and to take appropriate legal action as it deems necessary;
   8. User shall not write or send any content and/or communication in a language and/or through any mode or medium, which is: (a) abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable; (b) contrary to applicable law; (c) violates third parties’ rights; (d) a spam; or (e) in breach of any other part of these Terms and Conditions
   9. If the User violates any of the aforesaid terms, we shall be at liberty to take appropriate legal action against the User.

   Returns, Exchange, Refund, and Cancellations 

   For more information, please refer to the Shipping & Returns Policy section available on this website.

   Right to Cancel

   1. The User agrees to provide accurate and valid information when using the Platform under these Terms and Conditions and warrants not to make any misrepresentation of facts. Any failure to comply with this obligation will disqualify the User from availing the Platform Services.
   2. If we discover or reasonably believe that a service request is unauthorized, contains incorrect information, or involves any misrepresentation by the User, we may take appropriate legal action, including cancellation of purchases without prior notice. In such cases, we will not be liable for any loss or damage resulting from the cancellation.
   3. If required by judicial, quasi-judicial, or government authorities to cancel any transaction, we will do so without notifying the User.
   4. The User shall not hold us liable for any loss or damage arising from actions taken to protect our interests or those of its legitimate customers, including but not limited to cancellation of purchases in cases of suspected fraud.

   Non-Honoring Services

   1. We and/or Providers may be unable to honour confirmed purchases due to exceptional circumstances, including but not limited to acts of God, including fire, flood, earthquake, storm, hurricane or other natural disasters, labour unrest, insolvency, government action or inaction, war, civil unrest, invasion, an act of foreign enemies, hostilities (regardless of whether war is declared), civil war, strikes, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, pandemic, epidemic, COVID-19 or lockdowns imposed by any authority, blockage, embargo, operational or technical issues, or other events beyond human control. In such cases, we will endeavour to offer alternatives or, if applicable, refund the purchase amount (less service charges) as refunded by the respective Providers. We, acting solely as an intermediary, are not liable for any Force Majeure events, and the User should contact the Provider directly for further resolution and refunds.
   2. In the event of non-confirmation due to technical failures, our liability shall be limited to refunding any amounts paid by the User. This refund will discharge us from any further obligation or liability concerning that transaction, with any additional liabilities to be borne by the User.
   3. Under no circumstances shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including but not limited to loss of use, data, or profits, arising from the use or performance of the Platform.
   4. We shall not be held liable for any short delivery or defective services unless a written claim is submitted by you within the stipulated time period specified in our Return and Exchange Terms. Such notification must include the relevant invoice number, delivery note number, and full details of the claim. 
   5. It is your sole responsibility to ensure that any resources you access or use from the Platform are free of viruses, malware, worms, Trojan horses, or other harmful elements.

   Proprietary Rights

   1. The Platform may offer the User content such as audio, images, graphics, videos, or other materials featured in ads or information, which could be protected by copyright, trademark, or other intellectual property laws. The User is permitted to use this content only as specifically authorized and is prohibited from copying, distributing, or creating derivative works from it without explicit prior permission.
   2. The provision of copyrighted materials hereto shall not be construed as a license, transfer, assignment, grant, or any other form of right, title, or interest in or to such content. All rights, title, and interest in and to the content shall remain solely with the respective right holder at all times.
   3. The User acknowledges and agrees not to upload, post, reproduce, or distribute any content on the Platform that is protected by copyright or other proprietary rights of a third party without obtaining the necessary permission from the rights holder. Any content shared on the Platform with the owner’s consent must include the appropriate copyright or proprietary rights notice. Unauthorized submission or distribution of such content is illegal and may result in personal liability or criminal prosecution.

   Relationship

   Nothing in these Terms and Conditions, policies and/or notices, and/or the User’s right to use the Platform shall be construed to create a partnership between the User and us. Neither party shall have the authority to bind or act as the agent of the other in any manner. 

   Indemnity

   The User agrees to indemnify, defend, and hold harmless us from any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees, disbursements, and any interest incurred) arising from or related to any breach or failure to perform any representation, warranty, covenant, agreement, or obligation by the User under this Terms and Conditions and/or any notices, policies uploaded, published on the Platform and/or otherwise communicated to the User.

   User Beware

   1. Our employees or authorized representatives will never ask a User for sensitive information such as credit/debit card numbers, expiration dates, CVV, net banking logins, passwords, OTPs, or request a fund transfer to a personal bank account.
   2. They will also never instruct a User to install third-party applications to access their mobile or computer screens. 
   3. Responding to such requests may expose you to fraud, potentially leading to financial loss or compromise of personal information. If you are ever asked for such information, please immediately report it to care@planetsuperheroes.com.

   Communication

   1. We will send relevant transactional information to the User, such as purchase confirmations, details, cancellations, payment confirmations, refund status, schedule changes, and any other information related to the booking and/or promotional and marketing information, through SMS, internet-based messaging platforms (like WhatsApp), voice calls, email, or any other communication method provided by the User during the booking process.
   2. We may also contact the User via the aforementioned communication methods for pending or failed bookings, to ascertain the User’s preferences and assist in completing the booking.
   3. The User unconditionally consents to such communications being:
   • Initiated at the User’s request and authorization,
   • Categorized in accordance with the Telecom Regulatory Authority of India (TRAI) guidelines, and
   • In compliance with relevant TRAI regulations or other applicable authorities in India and internationally.
   1. By selecting the ‘Accept Marketing’ option while placing an order, you consent to receive our weekly email and SMS communications. If you wish to opt out at any time, you may do so by sending an email to care@planetsuperheroes.com.
   2. The User agrees to indemnify us against any losses or damages incurred due to actions taken by TRAI, Access Providers, or any other authority arising from erroneous complaints filed by the User or from providing incorrect contact details (phone number or email).

   Disclaimer

   THE INFORMATION PROVIDED ON THIS WEBSITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE ENDEAVOR TO ENSURE THAT ALL CONTENT IS ACCURATE, CURRENT, AND RELIABLE, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY, OR AVAILABILITY OF THE WEBSITE OR THE INFORMATION, PRODUCTS, SERVICES, OR RELATED GRAPHICS CONTAINED HEREIN FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY LOSS ARISING FROM DATA LOSS, BUSINESS INTERRUPTION, OR LOSS OF PROFITS ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF THIS WEBSITE. THIS WEBSITE MAY CONTAIN LINKS TO EXTERNAL WEBSITES THAT ARE NOT UNDER OUR CONTROL. WE ARE NOT RESPONSIBLE FOR THE NATURE, CONTENT, ACCURACY, OR AVAILABILITY OF THOSE SITES. THE INCLUSION OF ANY LINKS DOES NOT IMPLY ENDORSEMENT OR RECOMMENDATION OF THE VIEWS EXPRESSED THEREIN. WE DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR SERVICES AVAILABLE FROM SUCH THIRD-PARTY WEBSITES. WE DO NOT GUARANTEE UNINTERRUPTED ACCESS TO THIS WEBSITE AND SHALL NOT BE HELD LIABLE FOR ANY TEMPORARY UNAVAILABILITY DUE TO TECHNICAL ISSUES BEYOND ITS CONTROL. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL LIABILITY ARISING FROM ANY RELIANCE PLACED BY YOU ON THE WEBSITE CONTENT OR INFORMATION OBTAINED FROM THIRD-PARTY LINKS. USERS ARE STRONGLY ADVISED TO INDEPENDENTLY VERIFY ANY INFORMATION OR SEEK PROFESSIONAL ADVICE WHERE APPROPRIATE.

   Miscellaneous

   1. SEVERABILITY: If any provision of this Terms and Conditions is found to be invalid or unenforceable, it will apply only to that provision, and the remainder of the Terms and Conditions will remain in full effect.
   2. JURISDICTION: These Terms and Conditions shall be governed by the laws of India. Any and all claims and/or disputes will be subject to the exclusive jurisdiction of courts in Gurugram, Haryana.
   3. TRADEMARKS: All trademarks, logos, and service marks (“Marks”) displayed on the Platform are the property of the Company or the respective third-party owners. You are strictly prohibited from using any Marks for any purpose, including but not limited to, use as meta tags or in any other form on any other website or platform, without the express prior written consent of the Company or the relevant third-party rights holder. All content made available on or through the Platform, including but not limited to text, graphics, images, software, and other materials, is protected by applicable intellectual property laws, including copyright. You may not modify, copy, reproduce, republish, upload, post, transmit, distribute, display, license, sell, or create derivative works from any such content, in whole or in part, for any commercial or public purpose without prior written permission from the Company or the applicable rights owner. Certain artwork featured on the Platform may be created by contributing artists and is used under appropriate license or agreement.
   4. MODIFICATION: We reserve the right to amend, modify, or update the Platform, these Terms and Conditions, the Privacy Notice, and any related policies or agreements at any time, at our sole discretion. In the event of a material change to the T&Cs or Privacy Notice, we will notify you by: (i) sending an email to the address registered with your account (please ensure that emails from the domain PlanetSuperheroes.com are whitelisted in your email settings to avoid filtering), and/or (ii) displaying a prominent notice at the top of the relevant T&Cs or Privacy Notice page for a period of thirty (30) days. These methods shall constitute sufficient notice of such changes. If you have not accessed the Platform in more than 30 days, you are advised to review the T&Cs and Privacy Notice prior to resuming use, to ensure you remain informed of any updates. If you do not agree to the modified terms, you may terminate your account at any time by sending an email with the subject line “Termination” to care@PlanetSuperheroes.com. Continued use of the Site after any such changes shall constitute your acceptance of the modified T&Cs and/or Privacy Policy, as applicable.
   5. CONFIDENTIALITY: Any information designated as confidential by us must be kept confidential by the User and disclosed only as required by law or for the purposes of these Terms and Conditions.
   6. FEEDBACK: We may contact Users for feedback to improve its services via email, call, SMS, or other means. If the User prefers not to be contacted, they may opt out by writing to  care@planetsuperheroes.com. 
   7. NOTICE: All notices and communications (including those regarding changes to the Terms and Conditions, Notices, Policies, etc.) must be in writing and in English. Such notices will be deemed to be given if delivered personally, via commercial messenger or courier, mailed by registered or certified mail (with return receipt requested), or sent via email/facsimile (with acknowledgment of complete transmission) to the following address: 

   Email: care@planetsuperheroes.com 

   Address: M/s Superhero Brands Private Limited 

   UNIT NO.4602 /46th, Floor KOHINOOR SQUARE, Central Tower, B -WING. N.C. KELKAR MARG, R.G. GADKARICHOWK, 

   SHIVAJI-PARK.DADAR WEST.MUMBAI–400028

   1. PRIVACY NOTICE: By using the Platform, the User agrees to our Privacy Notice, which governs the use of personal information.
   2. GRIEVANCE REDRESSAL: If a User is dissatisfied with the resolution of their issue, they may contact our grievance officer. The officer will aim to address concerns within 30 working days. Users must first raise a complaint and provide the booking reference number and ticket ID for escalation. The contact details of the Grievance Officer are provided below: 

   Name: Vishal Kumar

   Address: UNIT NO.4602 /46th, Floor KOHINOOR SQUARE, Central Tower, B -WING. N.C. KELKAR MARG, R.G. GADKARICHOWK, SHIVAJI-PARK.DADAR WEST.MUMBAI -400028

   Email: vishal.kumar@planetsuperheroes.com